Service Management Terminologies
Opportunity: Possibilities of adding value to the stakeholders or improving the organization. Demand Need or desire for the
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Mar
The ITIL Service Value System (SVS)
SVS defines how the components and activities of an organization work together to enable value creation. Opportunities and
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Mar
Benefits of Value Streams
A Value Stream is a series of activities an organization undertakes to create and deliver products and services. Benefits
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Mar
Factors influencing organizational strategy in selecting partners and suppliers
The factors that might influence organizations in selecting partners and suppliers could be: Strategic focus –
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Mar
Four Dimensions of Service Management
The four dimensions that are critical to the delivery of value and utility are: Organizations and People Roles and
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Mar
Service Consumer Roles
The following are the specific roles that are involved in a service consumption. Customer – defines requirements and
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Mar