• A situation in which two people can not agree on the actions that one person takes or he/she doesn’t want the other to take. 
  • Appearance of difference – difference of opinions, of interests.
  • Disagreement between two or more individuals or groups, with each individual or group trying to obtain acceptance of its views or objectives over others. 
  • Begins when one party senses that another party has or is about to affect negatively something to the first party cares about. 
  • Conflicts shows a struggle or contest between people with opposing needs, ideas, beliefs, values or goals. 
  • Conflicts can escalate to non-productive results or can be positively resolved and lead to quality final products.